Our Policy
As an owner-supervised finish carpentry company, we collect only the information we need to:
- Schedule site visits and consultations.
- Prepare estimates and proposals.
- Perform finish carpentry services.
- Communicate with and support our customers.
We are fully insured and committed to clear communication, fair pricing and responsible data practices. We do not sell your personal information.
Information Collection & Use
We collect and use information to:
Provide services
- Schedule appointments and on-site visits.
- Prepare quotes and contracts.
- Perform finish carpentry work (cabinets, trim, stairs, doors, windows, decks, etc.).
- Manage invoicing, warranty and after-service support.
Communicate with you
- Respond to inquiries and quote requests.
- Send confirmations, reminders and project updates.
- Follow up after completion to ensure satisfaction.
Improve and secure operations
- Understand how visitors use our website.
- Troubleshoot technical issues.
- Detect and reduce spam, abuse or fraud.
Marketing (optional)
With your consent, we may send emails, messages or other communications about services, promotions or updates. You can opt out of marketing communications at any time using the unsubscribe instructions or by contacting us directly.
Where applicable, our legal bases for processing may include: performance of a contract, legitimate interests, legal obligations and consent (for optional marketing or where required by law).
Cookie Policy
We use cookies and similar technologies on our website, which may include:
- Functional cookies: help remember your preferences (e.g., form data, city, language).
- Analytics cookies: help us understand website traffic, pages visited and performance.
- Marketing cookies (if enabled): help measure the effectiveness of ads and campaigns.
You can manage cookies through your browser settings and, where implemented, our cookie banner or preferences tool. Disabling certain cookies may impact how the site functions.
Data Protection
We apply reasonable technical and organizational safeguards to help protect your information, such as:
- Encryption in transit (HTTPS) and, where appropriate, encryption at rest.
- Access controls, authentication and activity logging.
- Staff awareness and internal security practices.
- Data minimization and retention policies (we keep data only as long as necessary for operational, contractual or legal purposes and then delete or anonymize it where feasible).
While we work to protect your data, no method of transmission or storage is 100% secure. By using our website or services, you understand that no system can be guaranteed completely secure.
Privacy Principles
Our privacy approach is guided by the following principles:
- Transparency: we aim to be clear about what we collect and why.
- Minimization: we collect only what we reasonably need to provide and improve our services.
- User control: where applicable, you may access, update or request deletion of your information.
- Limited sharing: we do not sell personal information. We share data only with essential service providers (hosting, CRM, email, scheduling, analytics, payment processors, review tools) under contract and for limited purposes.
Your Rights
Depending on your jurisdiction and applicable law, you may have rights such as:
- Access: request a copy of the personal information we hold about you.
- Correction: ask us to correct inaccurate or incomplete data.
- Deletion: request deletion of certain data, subject to legal and contractual obligations.
- Portability: request certain data in a portable format (where applicable).
- Objection / Restriction: object to or request restriction of certain types of processing (e.g., direct marketing).
- Opt-out: opt out of marketing communications at any time.
To exercise these rights, please contact us. We may need to verify your identity before processing your request and will respond within applicable timeframes.
Information We Collect
We may collect the following categories of information:
Information you provide directly
- Contact details – Name, email, phone number, address or service location.
- Project details – Type of service requested (e.g., cabinets, staircases, trim, doors, windows, decks), property type, rooms involved, approximate measurements, timing, budget range, and other details you choose to share.
- Photos and files – Reference photos, sketches or documents you upload or send to help us understand your project.
- Billing and payment information – When applicable, payment details processed through secure, PCI-compliant third-party processors. We do not store full credit card numbers on our own systems.
Information collected automatically
When you visit our website, certain data may be collected automatically, such as:
- IP address and general location (city/region level).
- Device and browser type.
- Pages viewed, time spent on pages and click paths.
- Referring URLs and basic traffic sources.
- Cookie identifiers and similar technologies (see Cookie Policy).
This information is primarily used for website performance, security and analytics.
Information from third parties
We may receive limited information from:
- Scheduling tools – When you book an appointment or consultation online.
- Email or CRM platforms – To manage communications and project history.
- Payment providers – Confirmation of payment status, not full card details.
- Review and rating platforms – When you leave a public review or testimonial connected to our services.
We use this information only to provide and support our services, improve operations and communicate with you.
Terms of Use
By accessing or using this website, you agree to the basic terms below:
Website content
- The content on this site is provided for general informational purposes about our finish carpentry services and service areas.
- We do our best to keep information accurate and up to date, but we do not guarantee that all content is complete, current or free from error.
- The information provided here does not replace professional, legal, engineering or architectural advice.
No guarantee of availability
- We reserve the right to modify, suspend or discontinue any part of the website at any time without notice.
- We do not guarantee that the site will be available at all times or free from interruptions or technical issues.
User responsibilities
When using this website, you agree to:
- Use the site only for lawful purposes.
- Not attempt to interfere with or disrupt the site or its security.
- Not submit false, misleading or fraudulent information in forms or communications.
Intellectual property
- All text, graphics, logos, photos and other materials on this site are the property of Complete Solutions Pro or used with permission, unless otherwise stated.
- You may not copy, reproduce, distribute or use our content for commercial purposes without our prior written consent.
Links to third-party sites
- Our website may contain links to third-party websites or tools (e.g., reviews, scheduling, payment, social media).
- We are not responsible for the content, security or privacy practices of those third-party sites. We encourage you to review their policies before using them.
Limitation of liability
To the fullest extent permitted by law:
- Complete Solutions Pro is not liable for any indirect, incidental, special or consequential damages arising from your use of this website.
- Your sole remedy for dissatisfaction with the site is to stop using it.
Changes to these terms
We may update these Terms of Use from time to time. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.
Contact & Updates
If you have questions, requests or concerns about this Privacy Policy & Terms of Use, or if you want to exercise your privacy rights, you can contact us at:
Complete Solutions Pro
Email: xxx@xxx.xx
Phone: (XXX) XXX-XXXX
We may update this page to reflect changes in our services, operations or legal requirements. When we do, we will revise the “Last updated” date and, where required by law, provide additional notice.
